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There was submitted a report by the Director of Communities & Housing Services relative to the Service Improvement Plan 2022/25 for Communities & Housing Services, a copy of which was appended to the report, together with an overview of performance against the actions and measures detailed within the Communities & Housing Service Improvement Plan 2021/22. A detailed outturn report was attached as Appendix 2 of the report.
The Service Improvement Plan set out a comprehensive statement of the service aims and objectives for the next three-year period, based on the resources likely to be available, and took account of the themes, actions, outcomes and targets contained within the Council Plan, Single Outcome Agreement and Community Plan. The report highlighted that at the core of the Service Improvement Plan process was an action plan which detailed the priorities, key tasks to be implemented, implementation timetable and outcomes against which progress would be measured. It was noted that progress to deliver the Service Improvement Plan 2022/25 for Communities & Housing Services would be monitored and reported to this Policy Board on a six-monthly basis. The report also provided a summary of the performance of Communities & Housing Services during 2021/22, with a detailed explanation on all relevant actions and performance indicators. The service had identified key actions it aimed to achieve over a three-year period, in order to deliver improved outcomes for local people and communities and contribute to the delivery of the Council Plan. Given the unprecedented nature of events during the Covid-19 pandemic, these three-year plans had been replaced by Service Delivery Plans which had focused on a single year, 2021/22, and outlined what each service planned to do to mitigate the effects of the pandemic and associated restrictions, as well as actions to support recovery and renewal.
The Director of Communities & Housing Services gave a presentation which provided a service overview, advised of the key functions within each service area within her remit, made reference to the strategic priorities within each element of the Service and outlined some key facts relating to each element of the Service. It was noted that arrangements would be made to circulate a copy of the presentation slides to members of the Policy Board.
DECIDED:
(a) That the Service Improvement Plan for Communities & Housing Services, a copy of which was appended to the report, be approved;
(b) That the progress made in delivering the Service Delivery Plan 2021/22 be noted;
(c) That it be agreed that mid-year progress with the Service Improvement Plan be reported to this Policy Board in autumn 2022; and
(d) That arrangements be made to circulate a copy of the presentation slides to members of the Policy Board.