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The Head of Health & Social Care submitted a report relative to the inspection of the Care at Home services by the Care Inspectorate which concluded on 14 September 2022 with the follow-up inspection concluded on 1 December 2022.
The report intimated that social care services were subject to a range of audit and scrutiny activities to ensure that they were undertaking all statutory duties and were providing appropriate care and support to vulnerable individuals and groups. The Care Inspectorate were the official body responsible for inspecting standards of care in Scotland and used a quality framework which set out the elements that addressed key questions about the difference care was making to people and the quality and effectiveness of the aspects contributing to those differences. The quality framework was framed around six key questions with up to five quality indicators associated with each question evaluated against a six-point scale, as detailed in paragraphs 3.2 and 3.3 of the report.
The report advised that on conclusion of the inspection, the Care Inspectorate published a report which detailed feedback from families/carers; their observations throughout the inspection including strengths and areas for improvement; any requirements, recommendations, or enforcement; and an evaluation.
The report noted that Renfrewshire’s Care at Home services were subject to an unannounced inspection on 5 September 2022 with the inspection concluding on 14 September 2022. The inspection period reviewed the service between September 2021 and September 2022, and it was noted that throughout this period, Care at Home services operated against varying restrictions aligned to COVID-19 and that the outbreak of the COVID-19 Omicron variant in November 2021 placed increased pressures on the services until cases reduced across Scotland in April 2022. Other restrictions such as self-isolation guidance being replaced by ‘stay at home’ advice in May 2022 placed increased pressures on services, however, HSCPs across Scotland continued to take a cautious approach to reducing any measures in social care and health settings, aimed at ensuring the continued safety of staff and service users. It was noted that this approach had a direct impact on engaging and developing the workforce face-to-face within this period.
The report provided a breakdown of the key questions considered during the inspection and the quality indicators in connection with the inspection.
The services were subject to a follow-up unannounced inspection on 28 November 2022 to 1 December 2022 which focussed on the key question of ‘how well do we support people’s wellbeing?’ which had been graded weak (2) in September 2022. Following conclusion of this inspection, it was noted that three previous requirements set in September 2022 had been met and the breakdown of the key questions considered during the inspection and a revised indicator were detailed in paragraph 4.9 of the report. The Care Inspectorate made two areas for improvement for the key question ‘how well do we support people’s wellbeing?’ and these were detailed in paragraph 4.12 of the report.
The report further advised that Care at Home services continued to be committed to the strategic vision where ‘Renfrewshire is a caring place where people are treated as individuals and supported to live well’ and acknowledged the points raised by the Care Inspectorate reports and had taken action to address these. The services were undertaking a range of development sessions to identify and implement improvements to support the services against challenges of increasing demand, recruitment and retention whilst addressing the requirements and areas for improvement from the Care Inspectorate reports.
Members thanked Care at Home services staff for all the work undertaken during very difficult times and congratulated them for the work they continue to do.
DECIDED:
(a) That the performance of Renfrewshire Health & Social Care Partnership’s Care at Home services be noted, with services graded on 14 September 2022 as adequate (3) for ‘how good is our leadership?’ and weak (2) for ‘how well do we support people’s wellbeing?’; and
(b) That it be noted that the follow-up inspection concluded on 1 December 2022 and that the revised grading for ‘how well do we support people’s wellbeing?’ went from weak (2) to good (4) with ‘how good is our leadership?’ remaining as adequate (3) as this was not inspected during the follow-up as there were no requirements placed on this.