5
There was submitted a report by the Director of Community Resources relative to the service improvement plan (SIP) outturn report for the Service to 31 March 2016.
The SIP detailed the key challenges facing the service and provided details of the key achievements of the service over this period; progress on implementing the action plan linked to the service improvement plan for 2015/16 – 2017/18; and an assessment of performance in relation to the service scorecard of core performance indicators.
Councillor E Devine, seconded by Councillor Gilmour, moved (a) that the progress made with the implementation of the 2015/16 to 2017/18 Service Improvement Plan actions and performance indicators be noted; and (b) that progress on the 2016/17 to 2018/19 Service Improvement Plan be reviewed in November 2016.
Councillor McGurk, seconded by Councillor Nicolson, moved as an amendment that the review planned for November 2016 will contain detailed information and action on services and falling customer satisfaction ratings which are highlighted as of being in persistent decline as a result of this administration’s policies.
On the roll being called, the following members voted for the amendment: Councillors Audrey Doig, K MacLaren, McGurk, Mylet and Nicolson.
The following members voted for the motion: Councillors Bibby, Caldwell, E Devine, M Devine, Gilmour, Grady, Provost Hall and Councillors J MacLaren and I McMillan.
9 members having voted for the motion and 5 members having voted for the amendment, the motion was accordingly declared carried.
DECIDED:
(a) That the progress made with the implementation of the 2015/16 to 2017/18 Service Improvement Plan actions and performance indicators be noted; and
(b) That progress on the 2016/17 to 2018/19 Service Improvement Plan be reviewed in November 2016.